Marathon’s everRun Assurance Program
The everRun Assurance Program is Marathon's 24x7x365 technical support offering. This offering is the standard support program for the everRun product family. In addition to access to our technical experts and resources, the program offers advanced features, available for use as described in the knowledge base article "How to obtain technical support on your Marathon Product", to provide you with prompt service and faster issue resolution:
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everRun Assurance Web Portal - in addition to contacting us by phone, everRun Assurance customers can interact with us via our new Web portal. Enter new incidents, obtain status on open incidents, download software updates and documentation, and search our knowledgebase.
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everRun Assist - a feature included with everRun Assurance Premier Support, everRun Assist allows the most effective cooperative technical support capability available. Using everRun Assist, Marathon customers and partners can, at their request, enable Marathon to perform remote problem diagnosis, along with efficient sharing of log files, trace files, and other information essential to the problem resolution process. Your Marathon Technical Support representative can provide specifics on how we enable this capability in the course of incident resolution.
For more information on the everRun Assurance program, download the data sheet.
To access the everRun Assurance Technical Support Web Portal, you'll need a login account. To set one up, please call us at 978-489-1189, 866-763-1813 (Toll Free from US & Canada). If you already have one, please click here or on the Assurance Web Portal login button.
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